Registration

	Customer-oriented communication in project management
	4 & 5 December 2008 at CREATION CLUB in Unterföhring Apart from the quality of the production itself, customer orientation in the communication accompanying the process of production is certainly the most important factor for customer satisfaction and, therefore, customer loyalty in the long term. And, as far as customer-oriented communication is concerned: Service is King! In the context of this two-day event organized by Eyes & Ears of Europe and CREATION CLUB in Unterföhring, participants will be able to closely examine their own communicative skills and find ways of improving them. Besides theoretical examination of this subject, there will be various practical exercises, because customer-oriented communication is a matter of practice. Verbal and non-verbal communication, self-management and meeting the customer will be trained. This event is primarily aimed at employees of media and communication companies, (post) production firms, design studios, consultancies, marketing, advertising and dialogue agencies, who currently have or want to take responsibilities for a project in their job. Students and trainees are also very welcome. Please note that the number of participants is limited to maximum number of 8. The seminar language will be German. Registration deadline: 28 November 2008 Any questions? Just give us a call: +49 (221) 60 60 57 10

4 December 2008

Programme

			Time			Topic			Speaker
			11.30			Welcome Address			Zeljko Karajica
						Programme & presentation			Wout Nierhoff
			11.45			Introduction of the participants
			12.00			Phases of project management
			13.00			Lunch break
			14.00			Communicative challenges
			15.30			Break
			16.00			View the customer as a partner
			17.30			Break
			18.00			Different ways of addressing the customer
			19.00			End of the first day

5 December 2008

Programme

			Time			Topic			Speaker
			9.00			Get together
			9.30			Organizing a compact customer’s presentation
			11.00			Break
			11.30			Dealing with customer criticism
			13.00			Lunch break
			14.00			Customer-oriented communication as consulting service
			15.30			Break
			16.00			Success Stories: Structuring the communication in project management together with the customer
			17.30			Final discussion
			17.45			Evaluation
			18.00			End of the event